Returns Policy

Returns

On any circumstance please DO NOT send the products back to the shipping address on the package. The reason is simple, as your product may come from our different warehouses where we process returns.

Some restrictions apply, our customer service team will verify if your product is eligible for returns.

Undamaged products may be returned for a refund (does not include currency conversion fee and credit card fees) for any reason within 7 days of the date of delivery. Once the returned item arrives back in Zeptrix’s warehouse for inspection, the return process will begin.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, the buyer is responsible for shipping costs
  • For non-quality related warranty claims, Zeptrix refunds the cost of the product itself
  • For purchases not made directly through Zeptrix’s online store, please contact the authorised retailers for refunds.
  • Returns may be rejected if items do not meet the above requirements


Cancellation
If you need to cancel or modify your order, please email us immediately so we can attempt to adjust your order before it is shipped.

Please note that shipping fees are non-refundable, and you will be responsible for the cost of return postage.

How do I make a return?
Please contact us at support @ zeptrix.com prior to sending it back to us
For a fast request processing, please follow the following four steps below:

1. You must notify us within seven (7) days, starting from the day you received your delivery package. Please contact our customer service via email or contact us here.

2. In your email please state your order invoice number, your contact information, the name, name of the courier, tracking number in purchasing the order.

3. Please also take a picture and send us the image of the package clearing identifying the description of what was in the box.

4. Once we have received the claim from you, along with the package image, our customer representative will inspect your order and contact you.

Valid proof of purchase

  • Invoice number for your online purchases on Zeptrix.
  • Sales invoice for your online purchases on Zeptrix.
  • Please be aware that we may require multiple forms of proof of purchase to facilitate the return process, such as a money transfer receipt and confirmation of the original shipping address.

The buyer will be responsible for covering shipping expenses in the following cases:

  • Returning products for reasons other than a confirmed defect.
  • Exchanging for a new unit.
  • Accidental returns initiated by the buyer.
  • Returning items claimed to be defective, but confirmed by Zeptrix quality control to be in proper working order.
  • Returning defective items through international shipping.
  • Costs related to any unauthorised returns not processed through the established return procedure.

Not Covered Under Returns:

  • Products lacking adequate proof of purchase.
  • Lost or stolen products.
  • Non-quality-related issues (after 7 days from delivery).
  • Complimentary products.
  • Repairs conducted by third-party entities.
  • Damage resulting from misuse or unintended product usage (including, but not limited to: falls, exposure to extreme temperatures, water damage, and improper device operation).
  • Purchases made from unauthorised resellers.