Privacy Policy

Privacy Policy for Zeptrix Online Store

Last Updated: 29 August 2023


Welcome to our Privacy Policy. Zeptrix Pte Ltd, henceforth referred to as "the Company," "we," "us," or "our," is committed to safeguarding the privacy and security of the information we collect. This Privacy Policy is intended to articulate the types of personal information ("Personal Data") that we may collect, the purposes for which we collect such information, the means by which we use it, and the steps we take to protect it when you engage with our website, mobile application, and any affiliated services or platforms (collectively, the "Services"). This Privacy Policy is incorporated by reference into our Terms of Use, thereby forming an integral part of the contractual agreement between you and us.

By accessing, browsing, or otherwise utilizing our Services, you hereby acknowledge and consent to the collection, storage, processing, and dissemination of your Personal Data as described herein. If you do not consent to the practices described in this Privacy Policy, we urge you not to access or use our Services. Your use of the Services is also conditional upon your acceptance of our Terms of Use, and any activities carried out on the Services shall be governed by both this Privacy Policy and the Terms of Use.

The Site owned by Zeptrix Pte Ltd, is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Site. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site or through any of its features, register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at

Furthermore, we reserve the right, at our sole discretion, to modify or revise this Privacy Policy at any time in accordance with the procedures outlined in the "Changes to Privacy Policy" section below. Continued use of our Services subsequent to any changes to this Privacy Policy will be deemed as acceptance of such changes.

  1. Information We Collect

1.1 Personal Information ("Personally Identifiable Information" or "PII")

To enable the provision of our Services and facilitate transactions, we may collect and process personally identifiable information ("PII") from you. This may include, but is not limited to, your full name, email address, telephone number, billing and shipping addresses, and financial information such as credit card numbers or other payment-related information. Such PII is principally obtained when you register for an account on our platform, subscribe to our newsletter, or engage in transactions such as making purchases.

1.2 Non-Personal Information ("Non-Identifiable Information" or "Non-PII")

In addition to PII, we may also collect non-personally identifiable information ("Non-PII"). This information does not, on its own, permit direct association with any specific individual. Non-PII may include, but is not limited to, usage data, location data, logs, and other aggregated metrics. This category also includes information collected through cookies, pixel tags, and other tracking technologies, with the primary aim of enhancing user experience and improving the efficiency of our Services.

1.3 Sensitive Personal Information

We do not intentionally collect or require sensitive personal information such as social security numbers, information related to racial or ethnic origin, political opinions, religious beliefs, health data, or other categories deemed sensitive unless mandated by law or necessary for the execution of the Services provided.

1.4 Information from Third-Party Services

We may receive additional information about you from third-party services such as social media platforms and payment processors to supplement the information we collect from you directly. This may include demographic data, payment verification, and other information that helps us improve the Services.

1.5 Automated Information Collection

To provide a more personalized user experience, our systems may automatically collect information about your computer or device and internet connection, including but not limited to your IP address, operating system, and browser type.

1.6 Consent and Lawful Basis for Processing

By using our Services, you expressly give your informed consent for the collection and processing of both PII and Non-PII as described in this Privacy Policy. The collection and processing of this data are executed on lawful grounds, including but not limited to contractual necessity, your explicit consent, and our legitimate business interests.

  1. How We Use Your Information

2.1 Provision of Services and Contractual Obligations

We employ the personal information collected principally for the purpose of fulfilling our contractual obligations to you, including but not limited to, processing and fulfilling transactions, administering your user account, providing post-transactional customer service, and disseminating notifications pertaining to service updates, billing, and account management.

2.2 Marketing, Promotions, and Communications

Subject to your explicit consent, which may be withdrawn at any time by contacting us or opting out through available means, we may use your personal information and non-personal information for marketing purposes. This could include sending you newsletters, promotional materials, and other communications that may be of interest to you. We may also utilize this information to personalize your experience on our Services, including by providing targeted advertising and offers.

2.3 Analytical and Improvement Purposes

We may employ non-personal information in aggregated form for analytical purposes. This allows us to measure and understand the effectiveness of our Services and to identify areas for improvement. This could include analyzing user behavior, general trends, and performing statistical analysis aimed at improving service features and user experiences.

2.4 Compliance with Legal Obligations and Protection of Our Rights

We may use your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also use your personal information to enforce our terms and conditions, to protect our operations and those of any of our affiliates, to protect our rights, privacy, or safety, as well as that of our affiliates, you, or others.

2.5 Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Following that period, your data will either be deleted or anonymized.

  1. Disclosure of Information

3.1 Third-Party Service Providers and Business Partners

We may disclose your personal information to third-party vendors, service providers, contractors, or agents who perform functions on our behalf, including but not limited to hosting services provided by Shopify, payment processing via Stripe, data analytics, and customer service functionalities. These third-party service providers have access to your personal information solely for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your personal information for any other purpose.

3.2 Compliance with Legal Obligations and Law Enforcement

We may disclose your personal information if required to do so by law, court order, legal process, or subpoena, including to meet national security or law enforcement requirements. We may also disclose your personal information if we believe, in our sole discretion, that disclosure is necessary or appropriate to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

3.3 Business Transfers and International Data Transfers

In the event of a corporate sale, merger, acquisition, dissolution, or similar event, your personal information may be part of the transferred assets. If you are a resident of the United Kingdom or the European Union, you acknowledge that such transfers could occur and are permitted by this Privacy Policy, and that any acquirer of our assets or those of any of our affiliates may continue to process your personal information as set forth in this Privacy Policy.

  1. Additionally, we may transfer your data outside of the United Kingdom and the European Union for analytics, marketing purposes, or other business operations. In such cases, we will take appropriate safeguards to ensure that your personal information is treated in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant UK data protection legislation.
  2. By using our services, you consent to the transfer and processing of your personal information as described above.

3.4 Aggregate or Anonymous Information

We may share aggregate or anonymized data derived from your personal information with third parties for industry analysis, demographic profiling, and other similar purposes.

3.5 User Consent or Direction

We may share or disclose your personal information with your consent or at your explicit direction. We may also share your information with third parties when you use features on our Services that by their nature support sharing with third parties.

  1. Data Security

4.1 Security Measures and Safeguards

We employ a variety of technical and organizational security measures designed to safeguard your personal information. These measures include, but are not limited to, encrypted transmission protocols, firewalls, access controls, secure socket layer technology, and regular audits of our security and privacy protocols. However, it is important to note that no electronic storage method or data transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your personal information.

4.2 Data Breach Notification and Incident Response

In the unfortunate event of a data security breach that compromises the integrity, confidentiality, or availability of your personal information, we will adhere to applicable laws and regulations regarding notification procedures. This may include informing affected users and relevant regulatory bodies, as may be mandated by law, without undue delay, and taking immediate remedial measures to mitigate the impact of the breach.

4.3 Third-Party Services

We utilize third-party service providers for certain functionalities as mentioned earlier. While we strive to protect your personal information, we cannot guarantee the security of data transmitted to or from third-party service providers. Users are responsible for reviewing the security policies of such third-party service providers to ensure they meet personal standards of data protection.

4.4 User Responsibility

You are responsible for maintaining the confidentiality of your account credentials, including your password, and you are responsible for any and all activities that occur under your account. We urge you to be vigilant in safeguarding your personal information and to log out of your account when you are finished using our Services.

4.5 Review and Update of Security Measures

We continually evaluate and update our security policies and protocols to adapt to new challenges and technological advancements. Nonetheless, we disclaim liability for any unauthorized access or use, or any damages or losses that may result from unauthorized access or use.

  1. User Rights and Data Subject Access Rights

5.1 Right to Access and Correction

You possess the right to request access to your personal information that we hold and to request the rectification of any inaccuracies within that information. This includes the right to receive a copy of the personal information we have collected about you during your use of our Services.

5.2 Right to Erasure or Deletion

Subject to certain legal exceptions, you have the right to request the erasure of your personal information from our databases ("Right to be Forgotten"). However, this right does not apply where we need to retain the personal information for legal compliance, or other legitimate interests.

5.3 Right to Object and Restrict Processing

You have the right to object to the processing of your personal data for direct marketing purposes, or for any other reason if such processing adversely affects your fundamental rights and freedoms. Additionally, you have the right to request the restriction of the processing of your personal information under specific conditions.

5.4 Right to Data Portability

You have the right to request that we provide you with your personal information in a structured, commonly used, and machine-readable format. You may also request that we directly transfer this information to another controller, where technically feasible.

5.5 Right to Withdraw Consent

Where our processing of your personal information is based on your consent, you have the right to withdraw such consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

5.6 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority or data protection agency if you believe that our processing of your personal information violates applicable law.

  1. Changes to Privacy Policy

We may update this Privacy Policy at our discretion. Changes will be posted on this page and will take effect immediately.

  1. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our Privacy Compliance Officer in the following ways:

Zeptrix Pte Ltd
Attention: Privacy Compliance Officer
60 Paya Lebar Road
#07-54 Paya Lebar Square
Singapore 409051